ISO 9001:2015 differs from the standards that we generally discuss on this blog, mainly because it is not assigned to one specific industry, instead presenting recommendations that can be used by almost any company. The proper operations of any organization are dependent on the concept of quality management. Implementation of a quality management system can help an organization define the overall context of the organization and who exactly is affected by its work. Knowledge of this can help to align the goals of the organization with what is expected by the consumer. This can open the possibility for new business opportunities and help the enterprise operate in an overall more-efficient way.
A quality management system can also allow for an organization to meet necessary statutory and regulatory requirements. In addition, it can help expansion into new markets, since some sectors and clients require ISO 9001 certification before engaging in business.
One of the biggest changes to the new revision of ISO 9001 is the use of risk-based thinking while creating a quality management system. In the years since the past revision of this standard in 2008, a direct link has been established between quality management and risk management. Implementing quality management generally has a level of uncertainty, and an understanding of that uncertainty can help to create preventive controls that keep the quality management system from deviating from its expected results.
The guidelines detailed in ISO 9001:2015 help to prevent any deficiencies in the products or services while ensuring customer satisfaction. This standard takes a process-based approach, looking for the need to take corrective action to make necessary improvements. The point of view taken by these guidelines is beneficial to any enterprise, regardless of the specific industry.